(4.5 / 5)2001+ Ratings

Innovations AU Reviews

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Overall Rating

4.5
5 Reviews
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About Innovations AU

Innovations AU is an Australian and New Zealand-based general merchandise company that specializes in online and catalogue sales. With over 2 million customers, Innovations provides a broad range of products for home, garden, fitness, beauty, office, recreation, and leisure. The company offers affordable and unique solutions to everyday needs. Suitable for those who prefer to shop from a wide range of options and want to save money.

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Innovations AU Customer Reviews (5)

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Gustav Berg
Gustav Berg
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Feb 15, 2023
Eric Holtzmann
Eric Holtzmann
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Feb 12, 2023
Suzanne Walton
Suzanne Walton
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Feb 11, 2023
Klaudia Biermann
Klaudia Biermann
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Feb 11, 2023
Connor Hayes
Connor Hayes
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Feb 10, 2023

Innovations AU Customer’s Q&A

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Innovations AU FAQs

FAQ

About Innovations.com.au Payment Method?

Innovations.com.au offers easy, interest-free payments. Credit card holders can benefit from easy terms of up to 10 months for selected items. Products that are in stock will be dispatched after the first instalment has been processed. This allows customers to make purchases without the immediate burden of full payment, providing a more flexible shopping experience.

FAQ

Innovations.com.au Return Policy?

Innovations.com.au has a return policy that allows products to be returned in their original condition and packaging for a credit or refund of the full purchase price, excluding delivery and insurance fees. This policy is valid for a full one year from the date of purchase, except for personalised items which have a 30-day Supplier's Warranty. For shipping, they offer delivery and insurance at a flat rate within Australia, regardless of the number of products ordered. Free delivery is available for orders over $200. Items are generally dispatched within 2 business days and delivered by Australia Post or courier, with delivery times varying based on distance from Sydney. Tracking information is provided once items are dispatched. For returns, customers can use Standard Australia Post Returns or ParcelPoint Returns, with ParcelPoint offering a drop-off service across Australia for parcels up to 10kg and 120cm cubic dimensions. The cost for ParcelPoint Returns varies by location.

FAQ

Can you provide more details about Innovations.com.au?

Innovations.com.au is an online retailer based in Frenchs Forest, NSW, Australia, offering a wide range of products. Customers can shop for items related to electronics, technology, bedding, furniture, health, beauty, fashion, and accessories. The company values customer feedback and provides multiple channels for contact, including phone, fax, email, and a physical showroom. Their customer service operates on weekdays and weekends, with specific hours for contact. The showroom is open from Monday to Friday and half-day on Saturdays, providing an opportunity for customers to experience products firsthand. For any inquiries or suggestions, customers are encouraged to reach out through the provided contact methods.

FAQ

When will Innovations AU dispatch their orders?

Orders that are in stock are typically shipped out within two business days of the order being placed. Please wait up to 21 days for your items to be delivered (s).
FAQ

What are Innovations AU's payment methods?

They accept PayPal, Mastercard, Visa and American Express card as their payment methods.
FAQ

Does Innovations AU offer any warranties?

Except for customised items, which have a 30-day supplier warranty, all products are promised to be free of faults in workmanship and materials for a full year following the date of purchase.
FAQ

How can I contact Innovations AU?

You can get support via their email address, phone number or fax, namely: sales@innovations.com.au, 1300 303 303 or (02) 9004 4830.
FAQ

How can I track my Innovations AU orders?

You will get an email with a link to your tracking information once your product(s) have been sent out of their facility. Please give your tracking number up to 24 hours to become active.

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